Why 24/7 Tech Support Isn’t Optional - It’s Essential
How Barney Miller’s Keeps Your Home and Business Tech Running Smoothly, Day or Night
When it comes to home and business technology, it’s not a matter of if you’ll need support - it’s when. That’s why Barney Miller’s puts so much emphasis on service and support, offering 24/7 tech assistance to our clients across Central Kentucky.
We’ve installed thousands of systems over the years, and one thing is always true: even the best equipment can run into issues. From power surges and firmware updates to internet outages or aging devices, there are many factors outside of your control - and sometimes, even ours. But what you can control is who you call when something goes wrong.
Troubleshooting That Actually Solves Problems
We pride ourselves on resolving nearly 40% of our support calls over the phone—no waiting, no appointment, no problem. Our technicians are well-trained, experienced, and equipped to walk you through solutions or reboot systems remotely when possible. Most often, it comes down to your network—the backbone of today’s smart homes and businesses. A simple network or equipment reboot can bring everything back online.
Smarter Support with the Tech to Match
Take your streaming devices, for example. Something as common as a Roku box needing a reboot shouldn’t require crawling behind your entertainment center. That’s where OVRC, our remote management technology, comes in. It allows us - or you - to restart devices right from a phone or tablet. It even connects you directly to our support team via app, phone, or email. Easy fixes don’t have to be frustrating.
When You Need Us Onsite, We’re There
Not every issue can be solved remotely. When that’s the case, our service plans kick in, providing preferred scheduling and in-person support. We make several service calls each week to homes and businesses, helping clients stay up and running with minimal disruption.
Support That Sets Us Apart
We work with the best brands, deliver thoughtful installations, and maintain long-term relationships with our clients, but what truly sets Barney Miller’s apart is what happens after the installation. Our commitment to service is ongoing. We’re not just selling equipment—we’re supporting the way you live and work.
Need help now?
Call our support line or explore our service plans to make sure you’re always covered.